Service measures and scope
1、The sale managing department provides, prior to supply of produce and service, clients with various information concerning her produce an service, gets understanding, the demands of clients via telephone link-up, visiting service at the house, various ad and propaganda business negotiation and all kinds of letters.
2、The sale managing department and the quality managing department are in charge of, in the course of offering produce and service, conducting deep and careful link-up, mastering the real demands of clients, adjusting on time the products and service schemes, satisfying the changeable demands of clients and transferring effectively the obtained information as per the provision of obligations.
3、The sales managing department is responsible for link-up of feedback opinions of client at before-sale, mid-sale and after-sale of produce, e.g. check selectively the feedback opinions of clients, handle any time the telephones, letters and visits of clients and treat in time various complaints of clients.
4、As a complaint of a client occurred, the sale managing department notifies the quality managing department to examine and verity and the sales managing department offers the disposal opinions pursue to the inspected results of the quality managing department, communicate in time with client, work out the resolutions jointly and guarantee to satisfy the reasonable requirements of clients.
5、We will return the replacement of the goods if damaged due to the bad product quality issue. |
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